Policy Manual

1. MEMBERSHIP
For persons not residing or paying taxes to the City of Selkirk, or the Rural Municipality of St Andrews, or the Rural Municipality of St. Clements:

1.1 Non-Resident Fees are as follows: $55.00 for (1) year, $30.00 for six (6) months, and $15.00 for three (3) months.

1.2 In special circumstances, a limited membership may also be permitted for a period of two weeks. A limited membership permits an adult or a child to borrow a maximum of two library materials. These items must be returned before others may be borrowed.

1.3 An institutional membership may be established for non-profit institutions, schools, and businesses. This membership shall allow the chief officer of a business, school or non-profit institution to authorize an employee to borrow materials in the institution's name for its use. The chief officer is responsible for any and all charges incurred by individuals using the card. Materials loaned are intended for institutional use only.

1.4 Inactive memberships: Patrons who have not used their memberships in a two year period will be contacted from the Manager of Library Services, or her designate, to ascertain the status of the membership. Memberships will be deleted if they cannot be contacted within a 4-week period.

2. MEMBERSHIP REGISTRATION
2.1 All members must be registered and have a valid library card to borrow library materials.

2.2 All members must register in person for a new card and sign the patron registration card committing them to abide by the regulations of the Selkirk and St Andrews Regional Library.

2.3 Identification is required. A valid driver's license or any other official identification that provides proof of current residency is required; however, any other official ID or recent non personal piece of mail may be acceptable. This is at the discretion of the Manager of Library Services. The Selkirk and St Andrews Regional Library abides by a strict policy on personal privacy and the collection of any and all information will be held and controlled under the terms outlined in the privacy statement. The Selkirk and St Andrews Library adheres strictly to all sections of the Privacy Legislation regarding the protection of the confidentiality of its users.

2.4 Applicants under the age of 16 must have a parent or guardian give their consent in person on the Patron Registration Card before a new membership can be issued.

2.5 All library cards expire after 2 years, excluding non-resident and temporary memberships. In order to renew a library card, patrons must verify their current residency and must clear all outstanding fines and bills. Payment arrangement and options are at the discretion of the Manager of Library Services and every attempt will be made to find a suitable arrangement.

2.6 All patrons are expected to bring their library cards with them if they intend to check out items.

2.7 Suspension of library privileges is at the discretion of the Manager of Library Services. Reinstatement of library privileges will be decided on an individual basis by the Manager of Library Services.

3. CIRCULATION OF MATERIALS, RESERVES AND OVERDUES
3.1 Number of items borrowed at the Selkirk and St Andrews Regional Library is limited to 25 items per member at one time to a maximum of 50. The Manager of Library Services shall have discretionary power to determine the number of items which may be borrowed.

3.2 Reserves may be placed by patrons either in person or over the telephone. Patrons will be notified by telephone when the materials are available. There is no charge to a patron for placing a reserve. Once notified, a patron has three business days to pick up the requested item before the item is placed back into circulation.

3.3 Loan Period
The Selkirk and St Andrews Regional Library has limited resources and a great demand for materials. Therefore specific loan periods have been established to provide maximum use of available materials. The regular loan period for materials is three (3) weeks, unless otherwise specified.

Generally reference books do not circulate. Upon request some reference materials may be checked out for a period determined by the Manager of Library Services. The Manager may establish the loan period for special collections, materials which are temporarily in great demand, such as for student projects, or materials added to the collection which are in a new format e.g. computer software.

3.3 Interlibrary loans are due the date indicated by the lending library.

3.4 Periodicals may be checked out for one week.

3.5 The loan period for cassettes, audio books and compact disks is three weeks.

3.6 The loan period for VHS videos and DVDs is one week.

3.7 The loan period for the CNIB DAISY Reader and Talking Books is two weeks. (subject to verification that patron is print-disabled)

3.8 There is a three item limit on any one subject in the Juvenile Non-Fiction Section.

3.9 Overdue Materials:
The purpose of overdue notices is to secure the return of library property for continuous use. The purpose of fines is to provide partial reimbursement to the library for materials, staff and processing time.

Fines - Overdue Schedule

Overdue books borrowed on the same day shall be treated as a block and subject to a maximum fine of $25.00.

Notification of Overdue: When library materials are overdue, a phone call will be made to the patron at the five day mark. If materials are not returned and fines paid, a second call will be made at the 14-day mark. Subsequently, at 21-28 days, a letter will be sent to the patron from the Manager of Library Services to arrange for the prompt return of materials and payment of any outstanding fines. Outstanding patron accounts will be referred to the Manager of Library Services.

All privileges will be suspended when items are more than 21 days overdue. Cost of materials will be added to the patron's account.

All overdue material must be returned and fines addressed before privileges are reinstated. The Manager of Library Services will meet with patrons having excessive overdue fines to make arrangements for payment and to reinstate privileges.

If materials are lost or damaged so as to be judged by the library as unsuitable for the collection, the patron must pay the replacement cost plus a $10.00 non refundable re-shelving and processing fee. Items recovered within a 6 month period can be returned and replacement cost reimbursed, providing the book has not yet been replaced. Full replacement value must be paid or payment arrangements made before privileges will be reinstated.

3.10 Amnesty Days will be scheduled at the discretion of the Manager of Library Services.

3.11 Long Over Due Accounts will be withdrawn after 1 year.

4. SERVICES
4.1 Reference Service Policy
The Selkirk and St Andrews Regional Library will provide information in the form of a short answer to specific questions and guidance in locating materials for patrons who appear in person, call on the telephone, or request information through correspondence.

The Selkirk and St Andrews Regional Library will assist patrons in the use of the library and teach basic research methodology and techniques when appropriate. Assistance will be given to bibliographic verification of items in the library and items available at other lending institutions and the patron will be assisted in obtaining these materials through interlibrary loan when appropriate.

The Selkirk and St Andrews Regional Library will use not only resources in printed form but will consult appropriate electronic resources as well as the resources available at other lending institutions and agencies.

The Manager of Library Services can arrange for specific research to be done by the institution upon request with fees for this service to be determined on a case by case basis. Fees will be charged to offset the cost of employee time and library resources.

4.2 Photocopiers, printers and microfilm/fiche
There is a charge of $.20 per copy side printed on all printers and copy machines.
The public is asked to indicate on at least one page of any copies made by them the publisher and, where known, the creator and to stamp one page with the stamp provided at the copy machine in accordance with the license agreement between the Selkirk and St. Andrews Regional Library and Cancopy.

4.3 Interlibrary Loans
There is no charge to patrons for interlibrary loans on books acquired within the province of Manitoba. Other items such as audio, video and microfilm will have associated postal charges. Any charges levied by a lending institution will be charged to the patron. Payment must be made in full before material can be loaned to the patron.

5. USE OF BUILDINGS
Smoking is prohibited in The Selkirk and St Andrews Regional Library.

5.1 Meeting Rooms
Meeting rooms will be available to profit groups, non-profit groups and government agencies. A non-profit group is defined as a group whose primary function is: participation in a specified recreation, culture, community service or leisure interest; service to the community at large through support of a shared interest which must be managed by a voluntary executive and/or board; and recognized religious institutions.

The Selkirk and St Andrews Regional Library will not be responsible for personal injury or damage, nor for the theft or loss of clothing or equipment of the applicant or anyone attending on the invitation of the applicant.

The applicant shall be responsible for the conduct and supervision of all persons admitted to the meeting room and shall see that all regulations contained therein are strictly adhered to. The applicant will be responsible for payment of all damage costs arising from the misuse of property.

All exits must be kept free from obstruction. Groups must comply with fire, health and safety regulations.

Groups wishing to have alcoholic beverages in the Library must seek the permission of the Board and must make application to the Liquor Control Board of Manitoba. Fire and building regulations apply.

All applicants shall leave the room in the same condition in which it was found. The meeting room must be cleaned immediately after the booking (coffee cups, and other garbage removed, chairs straightened, etc.).

No applicant will store any materials in the room between bookings.

Audio and video equipment, furniture and easels may be used by groups booking the facilities, and requirements must be indicated at least two weeks before meeting.

There will be a $20.00 charge for N.S.F. cheques.

The Library Board reserves the right to cancel any booking with a 7day notice, at which time a full refund will be made.

Bookings will be taken on a first come, first serve basis, up to one year in advance.

A limit to bookings may be imposed by the Manager of Library Services.

The fee structure for a room booking is:
Multi purpose room:

5.2 Selling on Premises
On each and every occasion, application for permission to sell must be made in writing to the Board.
When the Board gives permission for tickets or articles to be sold in the building, the following guidelines shall apply:

• The participating organization shall provide staffing for all hours of operation.
• All necessary equipment and supplies including change shall be provided by the participating organization. The library will supply tables and chairs.
• The library shall provide space for set up that does not impinge on service or present a hazard to staff, public or visitors.
• Set up shall be undertaken by the participating organization.

6. HOURS OF OPERATION
For current hours contact the Library.

Sunday and Monday - Closed
Tuesday through Thursday - 9:30 am - 9:00 pm.
Friday - 9:30 am - 6:00 pm.
Saturday - 9:30 am - 5:00 pm.

7. GIFTS AND DONATIONS
As an official Charitable Organization, tax receipts will be issued upon request for monetary donations and for donations of books and other materials that are added to the collection. The value of used materials must be validated by a recognized independent authority. Any costs associated with the validation must be borne by the donor.

Gifts of money will be acknowledged if requested and accompanied by a tax receipt.
All donations are subject to the collection development policy principles and practices with respect to selection, weeding and discarding.

8. COMPLAINTS
A complaint to the Chair of the Board must be made in writing care of the Selkirk & St. Andrews Regional Library. The complainant may be permitted to make a 10 minute presentation of his/her side to the Board and the Board, on consideration of the facts, will render a decision. These proceedings will be carried out with due dispatch.

These Regulations should be read in conjunction with the Operational Policy of the Board and are reviewed annually.